Contact us before returning anything
Use our contact form or cutiekofficial@gmail.com with your order number and a description of the problem. We will provide instructions. Do not send products to our business address or a warehouse without authorization.
Damaged, defective, or incorrect items
Please report a quality issue within 30 days of delivery and provide clear photos. Eligible manufacturing errors, damage, or incorrect items can receive a replacement or refund after review. A physical return is normally unnecessary for an approved quality claim.
Missing packages
Report a package lost in transit within 30 days of its estimated delivery date. We will investigate with our production and delivery partners.
Size, color, or change of mind
We do not offer discretionary returns or exchanges for a size or color you selected incorrectly, or for a change of mind. Please check the product information before ordering. This does not exclude mandatory cancellation, conformity, or refund rights under applicable law.
Incorrect addresses and unclaimed deliveries
Reshipping may involve an additional charge if the address was incorrect or the parcel went unclaimed. Contact us promptly to discuss the options before authorizing any additional payment.
Cancellations and refunds
Request cancellation as soon as possible. We cannot guarantee that production can be stopped. CutieK handles approved customer refunds through the original payment method; bank processing time varies. A supplier credit is not itself a customer refund.
Your legal rights
Mandatory consumer rights take precedence over this policy, including applicable withdrawal periods and rights for faulty or misdescribed goods. A product being made after ordering does not by itself remove those rights. Contact us to exercise rights that apply in your location.