Help + FAQ
Soft answers for shipping, returns, sizing, and how secure checkout works during launch.
How does shipping work right now?
Ready-to-order styles can move through secure on-site checkout, and shipping is quoted from the address you enter at checkout.
What is the return policy?
Damaged or incorrect items can be reviewed for replacement, while discretionary returns follow the active CutieK store policy for the live item.
How should I think about sizing?
Use the product detail selectors and descriptions for the latest size options, and check each style page for any garment-specific notes.
Why are some styles not ready for on-site checkout yet?
Some styles are already connected to the live catalog, while others are still being prepared. Ready-to-order items can be paid for on-site; the rest stay visible while setup finishes.
Can I contact support directly?
Yes. Use the contact page to send a message through the same server-side lead capture flow that powers the notify popup and newsletter forms.